Refund policy

Refund and Return Policy

We have a 22-day return policy. You have 22 days from the date you receive your item to submit a return request. Requests made after 22 days will not be accepted under any circumstances.

Eligibility

To qualify for a return, the item must be:

  • Unworn, unused, and undamaged
  • In its original packaging with all tags attached
  • Accompanied by proof of purchase (order number or receipt)

Items showing signs of wear, use, odor, or alteration will be rejected and returned to the customer at their expense.

Damages, defects, and wrong items

You must inspect your order and report any defect, damage, or incorrect item within 48 hours of delivery, with photos, to dafreq.official@gmail.com. Claims submitted after 48 hours will be evaluated at our discretion and may be denied.

Non-returnable items

The following are final sale and not eligible for return, refund, or exchange under any circumstances:

  • Custom, personalized, or made-to-order items
  • Digital products, downloads, and services (including SEO products, consulting, readings)
  • Sale, clearance, or discounted items
  • Gift cards
  • Perishable, hazardous, or flammable items

Exchanges

We do not process direct exchanges. Return the original item for a refund, then place a new order.

EU 14-day cooling-off period

For orders shipped to the EU, customers have 14 days to cancel for any reason, subject to the same condition requirements above (unused, tagged, original packaging, proof of purchase).

Refunds

Once your return is received and inspected, we'll notify you of approval or denial within 5 business days. Approved refunds are issued to the original payment method within 10 business days of approval. We do not refund original shipping costs. Refunds may be reduced by a restocking fee of up to 15% for items returned outside original condition standards but still accepted at our discretion.

If 15 business days pass after approval with no refund received, contact dafreq.official@gmail.com — check with your bank first, as processing times vary.

Limitation of liability

Our liability for any order is limited to the purchase price of the item. We are not responsible for indirect, incidental, or consequential damages.

Governing law

This policy is governed by the laws of Alberta, Canada. Any dispute arising from a purchase will be resolved in the courts of Alberta.